Terms and Conditions

Terms and Conditions

  • Allied Express Private Limited, a private company with limited liability incorporated and registered under the Companies Act, 1956, having its registered office at 502, Solitaire Corporate Park V, 167, Guru Hargovindji Marg, Chakala, Andheri (East), Mumbai – 400 093, Maharashtra (hereinafter referred to as the “First Party”, which expression shall, unless repugnant to the context or meaning thereof, be deemed to mean and include its successors and assigns), of the FIRST PART;

AND

  • A Company/Partnership Concern/Proprietor through its Authorized Representative intending to use the software of the FIRST PART and who has agreed to terms and conditions mentioned herein this Agreement hereinafter referred to as“SECOND PARTY” (which expression shall mean to include their Director, Partners, Proprietor, Representatives, Nominees and Assigns etc.), represented through its Authorized Representative / Director/ Partner/ Proprietor (as the case may be) of the SECOND PART; (hereinafter referred to as the “Second Party”, which expression shall, unless repugnant to the context or meaning thereof, be deemed to mean and include its successors and assigns), of the OTHER PART.
    Second Party is either a Sub-Agent or Direct Shipper.
  • This Agreement governs your download/ use of the Software “Speed Box” for computer desktop software application, including any update or upgrade thereto. This constitutes a contract between both the Parties. You may not use the software if you do not accept the terms in this Agreement. By downloading and/or using the software, you agree to be bound by all the terms and conditions set forth in this Agreement. It is understood that copying the contents of the present Agreement for any unauthorized use shall be treated illegal and appropriate damages shall be claimed for illegal usage of the same.
  • First Party and Second Party shall hereinafter be collectively referred to as "Parties" and individually as "Party", unless the context otherwise requires.

RECITALS

  • The First Party is engaged in the business of performing or procuring the performance of Domestic and International Express services - Export and Import viz Courier Services, Commercial Services ,for its clientele.
  • The First Part has established strategic engagement, for expanding the reach and network of its delivery services, with numerous MNCs which operate cargo aircraft (“Carriers”) worldwide and engage in courier delivery services at various locations in India/ international destinations.
  • The Sub-Agent (Second Party) has expressed its desire to tender to the First Party shipments which it collects from its consumers, of the size, weight, commodity and other standards, set-out and required by the Company, and which are to be delivered at destinations (hereinafter referred to as “Delivery Points”) where the delivery services of the Company and its Carriers are available OR The Direct Shipper (Second Party) has expressed its desire to use services of First Party for transporting inhouse shipments of the size, weight, commodity and other standards, set-out and required by the Company, and which are to be delivered at destinations (hereinafter referred to as “Delivery Points”) NOW THEREFORE, in consideration of the mutual undertakings, promises and covenants set forth in the Agreement hereto the Parties hereto have agreed to the terms and conditions hereafter set out.

  1. 1. SUBJECT OF THE AGREEMENT

    During the Term (as defined hereinafter) of this Agreement:
    • The Second Party shall book all shipments on the proprietary platform provided by the First Party.
    • The Second Party shall accept all shipments from its customers in open condition and will not book any IATA restricted items or any prohibited goods by various enactments applicable to the carriage of goods. The first party hereby agrees and undertakes not to book any of the following items through the First Party namely – Currency, gold, drugs, explosives, hazardous chemicals, liquids, radio-active material, contraband articles, obnoxious materials, liquors and such other items as may be prohibited by the applicable laws and regulations. In case of any breach, the second party will be responsible for all costs, consequences, expenses including payment of damages/ compensation in respect of any breach.
    • All no-dox shipments /Cargo must be suitably packed and labelled so as to facilitate their movement without damage while in transit and handling both due to fatigue as well as inclement weather conditions and wherever applicable the package should be marked with special handling instructions common to the trade, viz “Fragile- Handle with care”, “This side up”, “Avoid Water”etc as the case may be.
    • The Party shall handover such shipments which are to be delivered at the Delivery Points to the Company at its specified address or the Company may collect them from the Second Party at their registered address anytime during pre-intimated time slot in a day, or at such other locations and by such time as the Company may direct from time to time.
    • pon receiving written intimation from the Second Party about the address of the Delivery Point and other delivery requirements, depending upon the characteristics of the shipments, the First Party shall inform and provide the Second Party with the names of those Carriers which provide delivery services at such Delivery Points.
    • Thereafter, the Second Party shall select one such Carrier as per availability and shall inform and confirm the name of the Carrier, in writing, the services of which it wishes to utilize for the purpose of delivering the said shipments at the Delivery Point.
    • Subsequently, the First Party shall make necessary arrangements and shall facilitate the despatch of such shipments received from the Second Party to the Carrier, selected by the Second party, for the purpose of their delivery at the Delivery Point.
    • Lastly, after delivery of the shipment at the Delivery Point by the Carrier, the First Party shall after receiving the intimation/ acknowledgment of delivery of the shipment (by way of physical or electronic or other mode), forward the same to the Second Party, in amanner as may be agreed between the Parties. Further, as and when available and feasible, the First Party shall ensure that the said Carrier provides/ facilitates the First Party as well as the Second Party and its consumer (who is sender of the shipment) with necessary tracking and tracing systems for the purpose of tracking and tracing the said shipments.
    • The Second Party shall tender only those shipments which meet the declared value limitations and the size, weight and commodity restrictions as may be instructed by the First Party from time to time during the Term of this Agreement. The First Party shall have the right to refuse any of the said Shipments for transportation which are not in accordance with the specifications as instructed by the First Party or if the Second Party is in violation of any clause here under or any provision of the applicable laws, and in this regard the decision of the First Party shall be final and binding upon the Second Party.
    • The Second Party agrees and undertakes that it shall submit to the First Party its ‘KYC form’ in the format as may be forwarded by the First Party from time to time depending upon the Carrier chosen by the Second Party for carriage of the shipments hereunder.
    • The Second Party agrees and undertakes that it shall tender to the Company only such shipments for transportation under this Agreement which are in compliance with the KYC guidelines (as may be provided from time to time) and obtain all the details and documents from its consumers as required, in the format and manner as may be provided by the First party to the Second Party from time to time. The Second Party undertakes to notify the First Party in writing in case of any change in any of the particulars in any of its consumer’s details as mentioned in their KYC form including all documents which the Second party is required to provide to the Company.
    • The Second party shall be responsible for putting its consumers to notice with respect to the norms, guidelines etc. of custom authorities of the Government of India. The Second Party undertakes to produce the KYC documents, whether its own or its consumers, on demand by the First Party within one (1) hour upon request. This may be required for submission before any Government authority including inter alia custom authorities of the Government of India, especially when shipments are being transported to international destinations.
    • The First Party shall be entitled to conduct audit of Second Party database, without any prior notice, to check for KYC documentation of any consumer whose shipment has been tendered to the First Party for transportation under this Agreement.
    • This Agreement with the Second Party is on a non-exclusive basis and the First Party reserves the right to appoint and designate any number of sub-agents/direct shippers in India.
    • By enrolling in and using the Digital Platforms and the Services of the First Party, you agree to be bound by the General Terms and Conditions and the terms specific to each Service as set forth in this Agreement.
    • This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This Agreement is generated by a computer system and does not require any physical or digital signatures.
    • This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name of the First Party, including the related mobile site and mobile application.
    • Unless expressly permitted by law, you may not copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Software.

  2. 2. TERM

    • This Agreement shall come into force from date and shall be in effect till further communication, unless this Agreement is terminated at a prior date as per the ‘Termination’ clause of this Agreement.

  3. 3. CONSIDERATION

    • The First Party shall invoice the Second Party for its services rendered under this Agreement in accordance with the price schedule set forth. The First Party, during the Term of this Agreement, reserves the right to revise the price schedule upon 10 days’ prior written notice to the Second Party.
    • The Second Party shall upon execution of this Agreement and from time to time during the Term, be liable to furnish to the First Party, security deposit of an amount which the First Party may communicate to the Second Party and which shall be determined at the sole and absolute discretion of the First Party, as per its internal policies governing its business. In addition to the security deposit or in alternative to paying the security deposit, the Sub-Agent (Second Party) may be required to furnish a bank guarantee in favour of the First Party of an amount and from a reputed banking company, as the First Party may direct and decide in its absolute discretion as per its internal policies governing its business.
    • n any event, the price schedule is based on the revenue commitment between the Parties, and shall be subject to revision on a quarterly basis.
    • The special pricing shall only apply if the Second Party meets the revenue commitment given to the Carrier which would be transporting the shipment(s) of the Second Party as mutually agreed upon. If the Second party does not meet the revenue commitment, then First Party shall have the right to review the terms and shall impose special pricing thereunder.
    • The First Party shall issue invoices for charges which shall be paid by the Second Party within mutually agreed days of the invoice date. Invoices for duties and taxes shall be paid by the Second Party upon receipt of the invoice immediately and in no case later than 2 days. Any dispute/ query/ error to the invoice has to be brought to the knowledge of First Party within 7 days of receiving the invoice otherwise it will be deemed accepted.
    • The First Party reserves the right to levy a 24% interest per month on the invoice value for all outstanding accounts after it becomes overdue. The Second Party shall notify any errors/ queries relating to an invoice to the First Party in writing within 5 days from the date of the invoice, failing which the invoice shall be deemed to have been accepted as correct. Regardless of any payment instructions or provisions to the contrary, Second Party shall always remain ultimately liable for all charges towards services of the First Party under this Agreement, including any duties and taxes.
    • If the Second party contests an entire invoice, or part of its contents only, the Second Party shall not have the right to withhold payment either for the totality of the invoice or for the disputed part of its amount. The Second party shall proceed with payment and notify the First Party in writing of the amount it disputes. The First Party shall promptly issue an appropriate credit invoice if the dispute is resolved in favour of the Second Party. It is clearly understood and agreed between the parties that no deductions in the invoice shall be allowed after 7 days of receiving the invoice.
    • Each Party shall provide the other Party sufficient, necessary and appropriate documentation and/or information to justify and support the nature of its claim and the alleged damages or losses. Such claims shall be notified in writing to the other Party within seven (7) days following the date on which a Party is informed or made aware. Payments due to the First Party for rendering of Services shall not be held in lieu of anticipated claims. While First Party offers packaging solutions, fragile items shall be marked and packed by the Second Party to ensure the consignment is delivered safely. That any claims raised by Second Party due to the negligence of the Airlines shall be exclusively subject to the terms and conditions of Airway Bill.
    • The Second Party shall be ultimately liable for the payment of all charges and fees relating to the shipments despatched hereunder including, but not limited to, transportation charges, and any duties or taxes advanced by the Company as well as fees related to the First Party prepayment of duties and taxes. The Second Party shall also be ultimately liable for all the charges which arises at the Destination to which the consignment has been dispatched and the Second Party shall not raise any dispute with regard to additional charges incurred at the Destination.
    • The First Party reserves the right to audit each air waybill (if applicable) to verify service selected and package/shipment weight, including dimensional weight at any stage during transportation. If the service selected or weight is incorrect, the First Party will correct the said air waybill and the invoice will reflect these corrections.
    • The Second Party understands that its transactions with its own consumers are in no way linked to its obligations in respect of its payments to the First Party for its services utilized including transportation charges and on account of duties and taxes paid.
    • Further, the payment of the consideration to the First Party under this Agreement shall be subject to deduction of income tax at source under the provisions of the Income Tax Act, 1961, any statutory duties etc. which may apply under the applicable laws.
    • The First Party shall make two attempts to collect a shipment from the Second Party. All subsequent collection attempts shall have an additional charge, which shall be determined at the sole discretion of the First Party.
    • The First Party reserves the right to hold COD amounts and/or consignments as a lien against overdue invoices.

  4. 4. PAYMENT AND REFUND

    • The first party will offer a wallet to the second party in the proprietary software to facilitate the bookings of all shipments.
    • The second party will maintain a sufficient balance in the wallet to facilitate booking of the shipment.
    • In case of the cancellation of the AWB (shipment not being connected to Carrier) the amount deducted will be refunded back to the wallet.
    5. In case of a post-paid customer-
    The Second Party shall, during the period of this agreement and thereafter, furnish a Security deposit or a valid Bank Guarantee in favour of the Company guaranteeing the due performance of the terms of this agreement.
    The Company can invoke the said Bank guarantee without recourse to the First party in case of any breach of the terms of the agreement by the Business Associate.
    During the term of the agreement, the second party agrees to provide fresh additional Bank Guarantee for enhanced amount(s) upon the request of the Company in case of increase in value / volume of bookings.
    The First party may extend credit facility based on the deposit / Bank guarantee provided by the Second party. The First party has the sole discretion to extend / deny credit facility to the second party.

    Refund and closure of account:

    In the event of the account being closed and contract terminated the following conditions will apply in terms of refund

    Prepaid accounts:

    In the event that a payment needs to be refunded, the following conditions will apply:

    • Refunds will be processed within 7 working days of receiving a valid refund request.
    • The refund request must be submitted in writing and include the original payment details and the reason for the refund.
    • Refunds will be issued through NEFT only unless otherwise agreed upon.
    • Any transaction fees or charges associated with the refund process will be deducted from the refund amount.

    Post Paid / Credit account:

    Bank Guarantee / Deposit amount will be refunded once the account is settled and NoC from the second party. All refunds in case of deposit amount will be made to the original source of payment.

  5. 5. RIGHTS OF THE FIRST PARTY

    In addition to the rights conferred upon the First Party vide the various other provisions of the Agreement, the Company shall also have the following rights:

    • The First Party shall have the sole and absolute right to modify the features of its services or withdraw the service at any time by giving 10 days’ prior written notice.
    • In the event of outstanding dues of the Second Party in violation of the provisions of clause 4 of this Agreement (including furnishing of security deposit and/or bank guarantee by the Second Party), the First Party shall, in addition to its rights under the applicable laws and right to terminate this Agreement, have the right to temporarily suspend its services of transportation of the shipments of the Second Party till the repayment of the outstanding dues along with interest as agreed under this Agreement.
    • In case the Sub-Agent (Second Part) provides services at rates lower than as mutually agreed upon, then the First Party shall have the right to terminate this Agreement without giving any notice period, by serving a notice of termination on the Sub-Agent (Second Party)

  6. 6. OBLIGATIONS AND LIABILITIES OF THE SUB-AGENT (SECOND PARTY)

    In addition to the other obligations and liabilities which this Agreement imposes upon the Sub-Agent, the Sub-Agent shall be bound by the following obligations and liabilities:


    • The Sub-Agent has agreed and undertaken to tender shipments to the Company under this Agreement for transportation, using the services provided by the Carrier, chosen by the Sub-Agent, subject to its terms and conditions and policies which may be amended from time to time, and which shall be communicated to the Sub-Agent. Further, terms and conditions of the Company relating to such transportation of shipments may be amended during the Term of this Agreement at the sole and absolute discretion of the Company and the Sub-Agent shall be bound by the same. Such amended terms and conditions of carriage shall become effective and binding upon the Sub-Agent once the Company communicates the same vide written notice.
    • The Sub-Agent agrees and undertakes that all the shipments shall be tendered to the Company subject to the Sub-Agent furnishing the KYC documents, of its own as well as its consumer’s, as and when required and in a manner required under applicable laws. In order to authenticate documents and verify identity of its consumer, the Sub-Agent shall exercise due diligence as required under the rules and regulations of the customs authorities of the Government of India.
    • The Sub-Agent agrees and undertakes that the shipments shall be packaged in a manner compliant with the instructions of the Company which may be communicated to the Sub-Agent from time to time.
    • The Sub-Agent agrees and undertakes to use all such technology support and infrastructure which the Company may provide and direct the Sub-Agent to use in relation to tendering the shipments under the provisions of this Agreement.
    • The Sub-Agent shall be responsible for putting its consumers to notice that the Company, the Carrier and the Sub-Agent are independent contractors and that the Sub-Agent is not an affiliate, a partner or agent of the Company or the Carrier. The Sub-Agent also undertakes to put its consumers to notice that by tendering shipments to the Sub-Agent,
    • no direct contractual relationship is established between them and the Company or the Carrier for transportation of their shipments and any and all claims pursuant to such transportation would be settled by the Sub-Agent with its consumers directly.
    • The shipments tendered by the Sub-Agent to the Company shall be subject to handling in accordance with the prevailing security regulations of the Bureau of Civil Aviation Security and the Sub-Agent will make arrangements to ensure the security and integrity of the shipments prior to handing them over to the Company.

  7. 7. OBLIGATIONS AND LIABILITIES OF THE DIRECT SHIPPER (SECOND PARTY)

    • The Second Party agrees and undertakes to be bound by all the rules/ policies of the First Party, as may be applicable or amended from time to time during the Term of the Agreement, to the extent that they apply to the Services being rendered under this Agreement or to the consumers of the First Party or they are applicable to subject of this Agreement
    • The Second Party shall not hold the First Party liable or responsible for the loss or damage of any of its shipments or consignments unless the same is caused as a result of negligence of the First Party.
    • The Second Party shall be absolutely responsible for providing authentication, complete and correct documentation and information in the form and manner as required by the First Party or required under the applicable laws for the purposes of the Services hereunder.

  8. 8. TERMINATION

    This Agreement may be terminated.


    • Immediately by any Party if any of the other Party commits any material breach of any of the terms of this Agreement which, if capable of remedy, has not been remedied within 30 days of a written request to remedy; or
    • immediately by any Party if any other Party becomes bankrupt or insolvent or enters into liquidation (other than for reconstruction or amalgamation) or is subject to any attachment or collective procedure on any substantial part of its assets; or
    • immediately upon the termination of the contractual arrangement between the Company and the Carrier; or
    • by any Party by way of giving written notice of not less than 7 days to the other Party, with or without assigning any reason.
      • Upon termination of this Agreement, the Second Party shall promptly deliver to the First Party at their registered warehouse address all property belonging to the First Party or the Carrier or items referring to the Carrier or the Company, including but not limited to packaging material, power ship devices and other materials etc. furnished or owned by the Carrier or the First Party. Upon failure of the Second Party to do so, the First Party/the Carrier reserves the right to claim/ deduct the cost of such goods etc.
      • Upon termination, the Second Party shall immediately pay all the outstanding dues to the First Party with interest @ 24% per month from the date the payment falls due.

  9. 9. REPRESENTATIONS, WARRANTIES AND COVENANTS

    The Parties herein warrant as follows:

    • they are duly organized and validly existing under the applicable laws and have full power and authority and have all the material governmental licenses, consents and
    • approvals necessary to own its assets and properties and to carry on its business now conducted,
    • with reference to the terms of this Agreement, they shall always act in compliance with all the applicable laws and will not act in contravention to any provision of any of the applicable laws during the Term of this Agreement,
    • they have all necessary power, authority, and approvals to execute and deliver this Agreement and to perform all their obligations arising or created hereunder,
    • there exists no contract, commitments or agreements of any nature which may conflict in interest with this Agreement,
    • they are financially sound and, other than as disclosed, they do not have any pending debt or other financial obligations in any manner whatsoever,
    • the subject matter of this Agreement have been negotiated at arms’ length manner, and
    • that upon execution and delivery hereof and at the execution of this Agreement and any agreements contemplated herein, all of such shall be legal, valid and binding obligations of the Parties and shall be enforceable against them as per their respective terms.
    • Further, the First Party represents, warrants and covenants to the Second Party that as on this date, its arrangement with the Carriers are subsisting under applicable laws and is legally in effect.

  10. 10. LIMITATION OF LIABILITY

    • The First Party’s liability shall be limited to the extent as agreed between the Parties under the clauses as mutually agreed upon.
    • The First Party shall not be held liable or responsible for any loss, delay, damage, third party claims etc. by the Second Party which may arise on account of any act or omission or breach of obligations by the Carrier.
    • The First Party shall not be held liable on account of any penalty, claim or legal action which may arise on account of the Second Party’s violation of any provision of law which may be applicable on the Second Party for the time being in force. Therefore, all costs incurred by the Second Party in protecting its legal rights or in payment of any taxes leviable shall be borne by the Second Party solely.
    • Cargo must be insured by the Shipper/Consignee. Company will not be responsible for any loss or damage due mishandling. However, company shall support by providing the required documents for initiating insurance claim by the Shipper/Consignee of Business Associate. Company assumes no liability on account of damage and reserves right to receive freight payment for the services rendered including the shipment in which delay, loss or damage may occur.

    • Exclusions:

      Company will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of opportunity even if we had acknowledged that such damages or loss might arise or for any indirect, incidental, special, or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act of default
      • National or local disruptions in sea, air or ground, transportation networks and mechanical problems to modes of transport or machinery
      • Latent defects or inherent vice in the contents of the shipment
      • Criminal acts of the third parties such as theft and arson
      • Customs clearance stoppage of work or systems delay and failure

  11. 11. INDEMNIFICATIONS AND LIABILITY

    • The Second Party shall indemnify and keep indemnified the First Party, including but not limited to its directors, officers, employees, representatives etc., without limitation against all claims, damages, costs or expenses (including legal fees), arising out of:
      • loss, damage, delay in delivery of the said shipments which may occur due to any action or omission of the Carrier.
      • any loss of reputation or goodwill of the Company due to any action or omission of the Second Party;
      • any breach by the Second Party of any provisions of this Agreement; or
      • the Second Party’s gross negligence or wilful misconduct.
    • The Second Party hereby undertakes to indemnify the Company against all actions against and/or penalty imposed by customs authorities or any other Government authority under any provision of law in case of any discrepancy in the information and documents furnished in compliance with the KYC norms or in case of failure to produce the said KYC information and documents by the Second Party, whether directly on its own behalf or indirectly on behalf of its consumers, as the case may be, on demand and to the satisfaction of any Government authority.
    • The Second Party agrees to inform the First Party and submit fresh documents of itself and its consumers in case of change in any information provided in the KYC form, as agreed hereunder, failing which the Second Party undertakes to indemnify the Company against any action and/or penalty imposed by any Government authority.
    • The Second Party shall be solely liable for any costs or expenses incurred by the Company arising from any failure of the Second Party to comply with any of the terms of this Agreement to the extent of expenditure or costs incurred by the Company in this regard.
    • The First Party shall not be liable to any other party for any indirect, special or consequential loss or damage including without limitation to loss of profit, business revenue or goodwill or loss of the data arising out of this Agreement.
    • The Second Party shall not hold the Company responsible for any third party claim including but not limited to claims raised by its consumers.

  12. 12. CONFIDENTIALITY

    • Any information shared by any Party hereunder which is represented as “CONFIDENTIAL”, shall be kept strictly confidential by the recipient. It shall not disclose it to any third party, unless otherwise required under law. In doing so, the recipient Party shall exercise the prudence of an ordinary reasonable person as if such information is owned by the recipient itself.

  13. 13. AGENCY

    • The Parties agree that nothing herein contained shall constitute one of the Parties as an agent, legal representative, partner, subsidiary, joint venture or employee of the other Party. No Party shall have any right or power to, and shall not bind or obligate the other Party in any way, manner or thing whatsoever, nor represent that it has any right to do so.

  14. 14. DISPUTE RESOLUTION

    • If any dispute arises in respect of the terms and conditions in connection with this Agreement, FIRST PARTY shall have right to avail remedy under the laws of India. This agreement shall be governed and construed in accordance with the Laws of India and shall be subject to the exclusive jurisdiction of the City Civil Courts at Dindoshi Malad East, Mumbai.

  15. 15. FORCE MAJEURE

    • Upon any ‘force majeure’ event i.e. any natural catastrophe/Acts of God, statutory action or changes or any other event which is beyond the reasonable control of any of the Parties, the Party affected shall be excused from its performance under this Agreement to the extent such performance relates to the force majeure event and provided the Party so affected uses its best efforts to remove such cause of non-performance and when removed the Party shall continue performance with due-care and diligence.

  16. 16. TRADEMARKS AND ADVERTISING

    • Nothing in this Agreement confers upon any Party, any right to use the other Party’s trademark, trade names etc., relating to any product, service, publication etc. nor shall any Party adopt any trademark which is confusingly similar to any trademark of the other Party so as to indicate equivalence, affinity, applicability or compatibility with any product of the other Party.

  17. 17. NOTICES

    • All notices hereunder shall be sent by registered post/ fax/ e-mail/ hand delivery to the registered addresses or to such other addresses as may be notified subsequently. Notices will be deemed to be received on proof of delivery or two (2) days after being sent whichever earlier.

  18. 18. GOVERNING LAW & JURISDICTION

    • This Agreement shall be governed by the laws applicable in India. Both the Parties submit to the exclusive jurisdiction of the courts, tribunals or other appropriate forum at Mumbai, India.

  19. 19. Cancellation Timeframe:

    • Customers will not be charged any cancellation fees if the cancellation is made for a scheduled service before the shipment is in transit. Once the shipment is in transit, cancellation requests will no longer be accepted.

  20. 20. Rescheduling Policy:

    • Rescheduling requests received before 11:00 AM will be accommodated for the same day.
    • Requests made after 11:00 AM will be rescheduled for the next day.
    • Additional charges may apply if the rescheduled service deviates from the original request or requires different resources than initially planned.

  21. 21. No-Show Policy:

    • In the event of a no-show (failure to appear for a scheduled service without prior notice), a fee equivalent to 100% of the total booking amount will be charged. Please ensure that cancellations or reschedules are communicated ahead of time to avoid these charges.
    • We highly recommend reviewing all terms and conditions specific to your particular booking before making any reservations.To cancel or reschedule your appointment, please contact our customer support team at:cs@alliedxpress.com
    • Please note that this cancellation policy applies unless otherwise specified for specific services or promotions offered by Allied Express Pvt. Ltd.